Shipping & Returns

Shipping Policy

Free Worldwide Shipping!


We will endeavour to deliver the products to you within 3 working days of your account order within the UK, where this is practical.


Delivery time for the rest of the world is 7-10 working days. However, products are subject to availability and delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only.


If delivery is delayed for more than 21 days, you have the right to contact us and refuse to accept the products. In these circumstances, we will refund any money paid by you for those products and any delivery monies you have been charged.


However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those products. At the time of delivery you will be required to validly sign-off on the delivery of the products, after which time the products become your sole responsibility.

Return & Exchange Policy

You will need to contact us within 30 days from the date of purchase to obtain a 'Return Merchandise Authorisation' before returning a product for a refund.


Once you receive the return authorisation, simply return the product to us at your expense with appropriate shipment insurance:

You must include your name, address and phone number to ensure the refund is applied correctly. You must return all components in order to be issued a refund.


Our customer services will issue a refund (either by original credit card or the paypal account used within 14 business days of receiving the returned merchandise, provided the return qualifies for a refund consistent with these terms.


If the return does not qualify or is incomplete, then our customer service will attempt to notify you of the additional steps required to qualify for a refund.

354 Mansfield Rd, Mapperly Park, Nottingham, NG5 2EF

07599 811938

Head Office

Kemp House, 160 City Road, London EC1V 2NX

Freeze holdings Ltd

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